How Do I File A Complaint With Speedway? [Ultimate Guide!]

Last week I was having some car trouble and I found myself in need of an expert. I went to the forum section of my local motor speedway website (speedway.com) and started reading other people’s posts. One particular post stood out to me because it mentioned that Speedway would not tolerate behavior that is derogatory or disparaging to any group or individual. This was the first I had heard of this policy, and since I am not comfortable with dishing out bad mouthings, it motivated me to write this article to see how I should file a complaint.

How Do I File A Complaint Against Speedway?

The first thing you need to do is find the contact information for customer service. Usually this is on the website, or if you are a very frequent user of the service you can find it in your account information. If you cannot find their contact information, use the feedback form to the right (or below) and let them know that you were not able to find the contact information. In most cases you will not need to fill out this form, as someone from customer service will contact you. (If you have to complain about some aspect of customer service, this is the preferred method.)

What Should I Complain About?

As mentioned above, the customer service phone number is usually in the site’s contact information, so you will need to call them and explain the problem you are having. Make sure you are having a genuine problem with the service and not just looking for a way to get some free stuff. For instance, the website encourages users to call if they are not receiving their package in a timely manner. But most deliveries do not take this long, so it would be best to work with someone from customer service so they can properly track your complaint.

How Long Will It Take For Speedway To Respond?

This one is easy. Once you filed your complaint, it will take them a while to look into it. Give them a couple of days, and if they have not gotten back to you by then, contact them again to make sure they received your complaint. If they still have not contacted you after two days, it is likely that they will not be able to help you. Be patient.

What Should I Include In The Complaint?

It is best to make a point-by-point complaint. This would usually start with a short note about your complaint, then move on to a description of the problem. Make sure you document everything: the date, time, and the person you talked to (if you filed the complaint), along with a detailed description of the problem. If possible, provide as much information as you can regarding previous similar complaints so they can look into it.

Where Do I Send The Complaint?

After you filed your complaint, you will need to wait for customer service to contact you. You can either wait for them to get back to you, or you can send them an email. Do not send your complaint to their corporate headquarters, as this is usually where they put complaints that they deem to be trivial. Sometimes they will not even bother to look into it, especially if you are not sure of the exact behavior that you noted in the complaint.

What If I Am Not Satisfied With The Response?

If you are not satisfied with the response you got from customer service, you can escalate the problem by using the contact information from the “About” section of the site (if you were able to find it). You are not bound to accept their response, however, you should give them the benefit of the doubt and assume that they are trying their best to help you. In some cases, they may even refer you to a supervisor, who can help you further.

What If I Still Cannot Find The Information?

If you cannot find the information you need on the website, try looking on social media websites like Twitter or Facebook. Sometimes they will post contact information for businesses that they deem to be of good reputation. It is also possible that the information you need will be posted on forums or blogs related to the industry you are in.

What Are My Options Once I Filed The Complaint?

If you filed a complaint and did not receive any kind of response from them after two days, it is time to escalate the problem. You have a couple of options here. You can either contact another business related to your issue or you can contact the Better Business Bureau. Be sure to document your complaint and supply them with as much information as you can.

What Is The Next Step?

After you filed the complaint, you will need to sit back and wait for something to happen. The first thing they will do is try to contact you to see if you are still having the problem. If not, they will either try to help you or they will tell you that they are unable to. Keep in mind that waiting is not always easy, so if you are not comfortable waiting, you can always contact another business or consumer affairs office. They will be able to help you find someone or something that can help you get your problem resolved.

Do NOT follow this link or you will be banned from the site!